I give 1 star for the travel and 3 for the actual tour part. The air conditioning wasn't working well in the van and my husband and I were crammed in the last row of seats. Very hot and uncomfortable. Could not here the guide most of the time. The shopping was ok, the food ok but was hoping for more history of the city and less touristy stuff.

We really enjoyed our half day trip to Tijuana.
We had already visited several Mexican ports on a cruise, so we wanted to visit Tijuana to compare the city to the coastal areas we had visited. It was very, very different! There is nothing picturesque about Tijuana - it is an urban sprawl, and it is a stark contrast to the beautiful San Diego which is just over the border, a mere 20 km away.
Our driver was very good, and he offered some commentary, and answered questions during the trip. The bus was very modern and comfortable with ample space for the five passengers on board.
We enjoyed a light meal in a Mexican restaurant in Tijuana and our driver then took us to a leathergoods shop the prices were great and a liquor store where we were able to taste and purchase various Tequilas. We were then free to wander the street and shop on our own for a couple of hours. We found the prices of handicrafts and clothing etc to be on par with the other places we had already visited in Mexico.
The border crossing was quick and easy on the way over but a bit longer on the way back. It was very interesting for us though, as we had never experienced a border crossing before.
Overall, I would recommend this trip to anyone who has never experienced Mexico. It's a fun afternoon and an easy trip from San Diego.

We loved our tour Tijuana City and Shopping Trip from San Diego. It was one of the best tours. Juan was an amazing Host.
Very Informative and Knowledgeable of the area. Highly recommended .
Suzie and Gary Australia

Great tour guide, but would not recommend Tijuana, run down, a bit scary.

We had such a wonderful time. Juan, our guide was amazing. He took terrific care of us and was funny and helpful whenever needed. I would recommend highly, especially if you have Juan as your guide. Would do again in a heartbeat.

This tour was great! Juan was a fantastic tour guide, such a fun trip!

Juan was an excellent driver and tour guide... AM.

Great trip excellent tour guide!

It was a interesting trip! We had a true experience with our guide, the locals, buying tequila, eating lunch in a nice authentic Mexican and listening to Mariachis!!! I though we just expend to much time in the Tequila store waiting for everyone to finish shopping.

The original driver was replaced with a substitute who arrived late 30 minutes. Skipped a lot of things because of lack of time. Just eating tacos and spending 45 minutes in the middle of town was no fun at all. She our driver cum guide was extremely nice and helpful overall, however! As whole Viator ripped us all off with this over promised tour!