Terrible experience! this is the second time i have written this, i guess they think i will alter my review. Picked up at airport and spent an hour in the bus waiting for other guests. Driver was taking people in and out of the bus as he was unsure who should have been in the bus. He left us all in the bus for twenty minutes whilst he went to find some people, during which time we was approached by an airport worker and told the bus shouldnt be parked where it was! We did not use my return travel voucher so we lost our moneyas could not contact the company. You are put through to an automated service which placed us in a cue for 30 mins. I wasnt spending my holiday on the phone in a cueue. The hotel staff where we were staying kindly tried several times whilst we went on our day out, but were placed in a cueue also. There is no way of speaking to someone in person! We decided to travel by ouba instead as we found them cheaper and very reliable. I would never use Viator again for transport, and suggest nobody else does unless you want a stressful experience and would like to ruin your holiday!!!!

Everything went very smoothly.

Shuttle was not there on arrival and counter people had little information or updates on wainting time.

This was in a convenient location, and great to have the payment already made when you are dealing with a different currency.

When we arrived at airport expecting a shuttle to be waiting for us, were were told to go to desk, where they had no record of our booking. We showed them out paid voucher and they booked a shuttle for us then. Why was there no record??? Not good Viator.

Great service. I am a recurring user of this service.

Great service. I am a recurring user of this service.

Great service. I am a recurring user of this service.

Great service. I am a recurring user of this service.

Great service. I am a recurring user of this service.