No booth at airport .had to wait 1hr for shuttle

Unfortunately my trip for pickup at the airport was not smooth. It took two hours of trying to find the Super Shuttle rep. I called the Super Shuttle dispatch 4 times and received different locations and instructions each time. The printed information online in my email was out of date. After locating the rep, the van arrived in the prescribed 30 minutes and the trip to the hotel was fine.

It was a very frustrating experience without a desk or designated person in place to communicate with for the van. This was magnified by the dispatchers having different information. I will say that the dispatchers tried to give me good information and most were patient on the phone.

Unfortunately, my experience was not a positive one for the second time. First, there was no mention in the booking that if you were not going to a hotel - you would have to pay more than what you had already been charged , and there was no explanation given as to why there would an additional amount charged, secondly it is not clear as to why a rider has to be subjected to being driven pass their destination location just to accommodate the other passenger who is going to a hotel in the downtown area lastly, the driver did not appear knowledgeable of the areas that he was going too, of which makes for a very uncomfortable ride.

Even thou the flight number and time are given at booking, we still had to have the Super Shuttle employee at the curb notify the shuttle service to pick us up and took 25 mins. If I knew that I wouldn't have booked the service. Use Uber instead.

Good price however had to wait about 45 min at airport until they launched the shuttle.

Had to wait an hour to be picked up. Meeting place was different from voucher. Found a girl who works for the shuttle company. She told us it would be about 10 minutes. She was too busy smoking. Van could have been cleaner too. Not a very professional operation . Hope ride back is better

My fellow travel companion and I waited over an hour for a pick up. We called Super Shuttle 4 times during this time. It was frustrating since the company knew the time of our arrival at the airport. Other people were waiting, too, and one had an app that showed the Super Shuttle at a McDonalds for a significant period of time. We all wondered if there was only one Super Shuttle vehicle for all of Baltimore. The transfer from the hotel back to the airport took even longer.....an hour and a half driving around Baltimore, picking people up. The driver went to the same Marriott hotel 3 times without ever picking up a passenger. One passenger on the van missed her flight. The driver never offered an explanation or apology never talked at all.

this is ridiculous. the trip was last fall and the only thing you did for me was have transportation to the hotel from the airport. no big deal - this was the first time you got it right!

1st time using this service. The supper Shuttle rep was not very helpful. There was no address of the hotel on my voucher. So I was told she did not know where to take me. It took very long for my ride because the rep did not suggest anything. I had to go back into the airport and phone reservation for my address. It was a horrible raining day and a long day. It would be very helpful if the address is supplied on the voucher for all hotels. I would use this service again and prepare better myself. Buyer beware.

We used the service to get us from the Baltimore Airport to the hotel. Was not happy with the service. At the airport we were told it would be 10 mins and to go over there and wait. After half hour I went up and asked. Got the go around and said it would be 15 mins. Twenty five minutes a man picked us up. When we got to the area of the hotel we let us off at the corner and told us to walk down the street to the hotel. He did not help us with our luggage. We couldn't understand why he couldn't leave us at the front door where there was a bell man to help us with our luggage.