Friendly, efficient staff. They even managed to put me on an earlier ferry which was great. Catalina itself is lovely, well worth a visit.

Great adventure totally n joyed

I only knocked this down one star because of how impossible it was to get to the port due to the detours. Not their fault, but when you are coming from out of town, it's miserable. The ferry ride is efficient and easy and does the trick.

I personally think that this ferry is too expensive. We paid nearly 140 dollars for the round trip and then had to pay to upgrade to the lounge to keep from freezing. The penalties for being late threaten to void your tickets and keep you from enjoying the trip to the island. I am handicapped and they offered no assistance to me on boarding or debarking the ferry.

The boat had engine trouble and we almost missed our tour.no explanation or apology was given

We have been at the end of the financial tail wind of BREXIT but found the experience quite expensive compared other island like for likes.

The boat ride to Catalina was on time, well organized and fast from Long Beach. The island was beautiful, well worth the trip.

we were given a ferry time that did not exist causing lose of money paid for tour

I loved the Catalina Express Journey, the lovely day on Avalon we hired umbrella and chairs for the beach - which meant that we did not have to take any heavy items on the boat the water was perfect for swimming - the whole day way a wonderful experience and I just wish we could have stayed for a few days and not just the day.

My only complaint was the booking of the trip- the person I spoke to at the Catalina Express office was very short with me, kept repeating herself and said I MUST take the 'voucher' with me otherwise I would have to pay again - my family from UK would need ID which meant their passports -which was not a problem but she made it sound like it was going to be difficult somehow when I asked her if the printout I received from Viacom was the voucher' and tried to read exactly what it said she just kept repeating as above - I was feeling VERY anxious until we arrived at Berth 95 and a young lady took what turned out to be 'the voucher' printed out the tickets, was charming and efficient - from that point on the day was 'PERFECT

Can't wait to go again.

G.Williams

The only disappointment was to wait on line for an hourin the 92 degrees heat , and this company cant just build a tent for customers!!!
to be in the shade waiting? !! Really bad waiting for the ferry experience .The rest is good .