Very disorganized. Several buses waiting to figure out which one is taking what group of people. On the way back the driver wouldn’t allow us back on the bus even though we came on time and it was very hot outside until the “leader”, who was late, arrived.

The amplifier that our guide wore did not help at all! When she is in the lead down a narrow, winding cobblestone street and it is amplifying in front of her and we are strung out behind her, we could not hear a word she was saying. The torrential rain wouldn't have dampened our spirits if we could have heard any of her commentary. Instead of riding the train and continuing to get soaked, we opted for the earlier return on the bus.

The tour was great. Toledo is great place to visit. The train was eh...a touristy train. Could have skipped that part.

I recommend this trip. We were not picked up at the hotel, but the departure location was a 5-minute walk from our hotel, so it was not a problem. The bus left on time. Maria, our tour guide, was very informative and spoke of the history of Toledo on the way there. The ride is only 1 hour from Madrid by bus. Once we were there, Maria guided us to the escalators that took us to the top of the city from where the bus dropped us off, and trust me, the escalator is necessary as the city is perched on top of a steep hill. After walking half of the city with the Maria, we split off because we had the Toledo on your own tour and headed to tour the cathedral on our own. After we had linch and took the trolly/train ride that was included in our tour price. The trolly is really only good to get a great view of Toledo from a great vantage point across the river, but had it been a separate charge, probably would not have been worth it.

If I have one complaint it is that we were under the impression that there would be a 4:30pm return bus to Madrid and there wasn't. Our options were 1pm or 7pm and this was not particularly clear when booking. However, we made the best of it and opted for the later bus.
Overall, it was a splendid day trip and worth the time.

Hassle free tour. Excellent guide. Must to do for anyone visiting Madrid.
Rather than mentioning Little bit of walking is required, disclaimer should be Little bit of walking uphill is required.

Bus picked us up at our Hotel to join the main bus leaving Madrid. We made a stop before entering Toledo, large souvenier shop with WC's - possibly 15mins. Upon reaching Toledo our guide brought us from the Bus Park up into the city via the escalator and we had a short guided tour to the main square, a bonus for us as we were not expecting this. Tourist train in Toledo an absolute must, sit on the right hand side I would suggest for photos We took the option of the 4.30pm bus back into Madrid. Absolutely value for money and Toledo is a beautiful walled city

Toledo is simply amazing...never had hoped to see such a place...i chose Toledo your own way and it was good -- not too tiring

This tour is primarily abut getting transportation to Toledo. We met at the Temple of Debod at 8:45, but the bus did not leave for Toledo until 9:30. It would be helpful if the local tour company sponsoring this trip wore a name badge or had some other identifying feature. The history that was given during the drive was quite basic and we had to ask for our train tickets upon arrival. There is an Information Center across the street where you can get a map and information about Toledo. Luckily we saw this from the bus because it wasn't even mentioned by the tour guide. I would definitely recommend visiting Toledo and taking the train, but don't expect much more than the bus ride from this tour.

Visiting at our own pace and according to our own interests was ideal. The tourist train is an absolute must as you see the town from outside the walls and across the river, an ideal preparation for seeing El Greco's painting of Toledo. We chose the 9.00 departure and stayed until 4.30 but could easily have stayed longer. Also, we had not expected to be guided as far as the cathedral from the coach drop-off and, although informative and useful, this did cut down on our time for visiting independently. Overall though, an excellent trip to this fabulous city.

While I thoroughly enjoyed Toledo, I felt that the tour operator was somewhat disorganized and didn't provide much guidance in the way of direction or what could be enjoyed in Toledo. Luckily I had done some research before taking this tour, so I was prepared. And the tour operator did pick me up at my hotel. However, after boarding a bus in preparation for the tour, several of us were asked to leave the bus because we were on the wrong bus. A little disconcerting. Toledo itself was interesting, but I might try to find another tour operator if I were to return.