It all depends on the guide. The Hoi An port is industrial and it is very difficult to find the tour operator since they are outside of the port. There is no one with a sign with your name, you have to ask all of the drivers standing around if they are your tour. Very poor planning in a not so pleasant situation. Other operators meet their customers by the ship with a name on a sign.
Regarding the guide: some friends had a wonderful, informed guide from the same company. Their tour was great. Mine on the other hand was not. My guide spoke little English and was not at all helpful. I listened in on the other guide when we were in the same locations and she said to ask any questions to her because my guide did not speak English.
I tried to engage my guide with some simple questions to no avail. She left me at a restaurant with no explanation of the food or how to make wraps, etc. Finally another person from another company helped me out a bit. Mysteriously the car I was in broke down and we had to get another vehicle. It was fixed in an hour and we went back to Da Nang. It seem to me the driver just went shopping!
She and the driver talked the whole way and never once acknowledged my presence it was basically a waste of money. The other people had a great time so it all depends on the guide. My guide should be pursuing another career.

One star was because they did get me back to ship on time!

We were a group of 6 and we thoroughly enjoyed this excursion. Our guide was Trang and she was very good. She fitted in with what we wanted to see and offered suggestions. The lunch at The Secret Garden was enjoyed by all. We had time to shop and Trang was helpful with that also. A great experience !
Linda February 2018

Excellent tour with our guide, Trang. Knowledgeable and interesting!

Wow! What a brilliant day we had with our friendly guide Thi! Everything ran smoothly - our guide and driver met us at the port on time. Our vehicle had plenty of extra room and was clean and comfortable. Thi was so informative, spoke good clear english and knew the answers to all our questions. The tour itself was very interesting visiting a number of different areas. We were given the option of using the lift at Marble mountain or going inside... so glad we chose to climb the stairs inside as you see so much more. We went to a lovely place called The Secret Garden for lunch and had a quality set menu Vietnamese lunch (we just had to pay for drinks). We arrived back to the boat in perfect time feeling we had made the most of our day. Highly recommend!

Guide was waiting as we left the ship. Very knowledgable, even handwtiting some of the history and timelines.

The town is beautiful. I wish we could have spent more time there. I told the tour guide what I wanted to see and he showed me everything. The weather did not cooperate raining, so we moved quickly from one sight to another. The tour guide's English was not the best, but we managed to communicate. I could not have found the various buildings myself had he not taken me to them. I would highly recommend a visit to this town if in the vicinity.

Absolutely a private tour of two. The tour girl is excellent, explains very details, very patient and nice. The driver is very polite. We enjoyed Da Nang and Hoi An Excursion. Lunch was good too. A way cheaper than Cruise Excursion.

Professional, Punctual and well Organised, personable and truly knowledgeable about the history of Vietnam. Recommend Tiger to anyone looking for a shore excursion around the Da Nang, Hue and Hoi An districts

Hoi an and Danang shore trip we booked in advance with Bravo Indochina through Viator really enjoyable. Enjoyed Hoi An town very much. One of our group had a suit made which was delivered by 4 to the ship! Our guide was very friendly and pleased with it. Marble Mountain was fascinating and very interesting. Lunch at Hoi An Cafe restaurant is highly rated and must try. Thank you for wonderful trip

Best trip during our cruise with guide Tiger, our tour guide. Met us at the ship in a new airconditioned van with wifi on-board. He suggested that we visit Hoi An first, so that we could beat the crowds of people on the ship tours. It worked perfectly. We visited a silk shop, where we learned how silk is processed. Anthony, then escorted us through the town of Hoi An, telling us about the history of the town and giving us plenty of time to visit the shops that we wanted to see. After Hoi An, we drove back to Da Nang where we visited the Marble Mountain, drove along the beach to see the fishing boats and then to Lady Buddha. We would highly recommend this tour