Pick up on time at the hotel.Great view of the city starting with Ho Chi Minh mosoleum, the garden then the anthropology museum.Lunch and then water puppets and cyclo.Fine

We booked this private tour for our family of 6 including 2 children ages 7 and 11. Our tour guide was Chan. Although she was very polite and nice, we would not recommend this tour for the following reasons: 1 Our instructions indicated to be ready no later than 7:45 am, but the tour guide showed up at our hotel at 9:00 am after the hotel called the tour company for an update. If this is a private tour, there is no reason why the tour guide should be late. 2 Our guide was very sweet, but we could not understand her English. 3 We ran out of time to do activities as the tour guide was over one hour late to the hotel. 4 The tour included the water puppet show, but rather than have already the tickets purchased for our family, a significant amount of time was taken from our tour time for the tour guide to go purchase the tickets which were almost sold out in the first place we went to and had to go to a second water puppet show place to get tickets. The tickets should have been purchased already. Overall, I feel the tour company forgot completely about our booking until we placed the call in the morning because we had not been picked up. This tour company is not reliable.

Started out a little shaky. The tour guide was late and there was no breakfast included we did eat at the hotel prior so it was no big deal for us. Our guide turned out to be awesome. Knowledgeable and very friendly. We booked out tour for a Sunday due to how out trip played out. I do not recommend going on a Sunday. Sunday is the day that thousands of people go to the Ho Chi Minh Mausoleum so we were not able to go in due to the expected four hours or more standing in line. The tour guide and driver adjusted and made it an amazing day. Water puppets and cyclo rides were a great addition to end our day.

Very good exposure to Hanoi in one day! A little rushed but had to be to cover all the things we saw this day.

This was a wonderful diverse tour. Guide was punctual, well informed and his English was excellent. I can hardly believe we did so much in one day. The Museum of Ethnology was made a high spot by the extremely interesting narrative of the guide. The cyclo tour of the Old Quarter was not to be missed and the Water Puppets was certainly different. A well thought out tour giving a great overview of Hanoi. A tour not to be missed.

Great tour. Great Guide

I only had a limited time in Hanoi after a business trip and wanted to get out and see the sights. The tour was wonderful, Hanoi with richl history, colour and flavour. Our guide Kien spoke good English and was friendly, informative and helpful. Very impression with tour service

Hanoi is a very busy charming city and mr Hoa from Bravo Hanoi Tours was great. We feel very enjoy about this trip and the services company provided to us. Highly recommend this trip for every one

I was not satisfied with this tour. I booked a private tour for the day, but we were joined by another person, who had also booked a private tour and was not happy.
Our guide seemed quite confused as to what was on the agenda for the day i.e. he did not know that breakfast was included, so we spent quite a bit of time looking around for somewhere to eat as most places were closed.
Our guide told us there would be no cyclo ride as none of the cyclos were operating that day. However later in the day we found some cyclos that were operating and after a lot of running around on the part of our guide he managed to get some for us to enjoy the ride through the streets of Hanoi.
Even though we had ordered and paid for 3 water puppet show tickets prior to our departure to Vietnam, our guide said he had to go and buy 2 more tickets for the show even though there was only 1 extra person and this meant that our party of 3 were split up and we were not sitting together.
Our guide kept disappearing during the day, through no fault of his own, to do all this extra planning that should have been in place before the tour began.
I believe the whole day tour was disorganised and lacked structure due to bad planning on the part of your company. Yes I know it was New Years Day, but you knew that when we booked the tour and you should have shown more consideration and planned around that fact.
I do not blame the guide or driver for any of the disorganisation of the day, they did the best they could in bad circumstances.

We had an awful experience with our tour. The guide didn't fullfil what was specified in the tour information. He didn't want to take us for breakfast (even when it was specified in the tour information), he didn't take us to all the specified touristic places in Hanoi, instead he took us to many stores to buy souvenirs; then he wanted us to pay the lunch, but we told him that lunch was included according to the tour information, so he made us pay only the beverages; of course he didn't gave us the water bottles; during the transportation he didn't give us any information about the city; then we went to the Ho Chi Minh museum (because we asked to, even when it was also included) and he didn't explain anything to us, he was sat waiting for us (I have a photo of him) while other guides from others tours were explaining to the tourists. The only thing that he show us was a Ho Chi Minh photo and he said that he was a good person and for that reason he was famous. We suspect that we went to many souvenir stores because the guide wanted to go to the restroom. In addition the guide didn't hace historia official guide badge. Finally, the guide asked for a tip of 50 USD. Of course, we didn't have our local beer. This is the most dissapointing tour we have ever had