This was terrible it was the worse experience we ever had. We didnt get to snorkel long maybe like 20 minutes. They told us we were eating lunch at 2 we didnt eat lunch til 3. Thank goodness I had some snacks to get us by. They also said contenional breakfast was included yeah right just fruit yogurt.

Some of these are problems with the Viator booking service, not the operator.
1. The directions provided to me were terrible-- there are numerous tour operators in there and I was not given any clue about which operator to use. The voucher says that Olympus tours is the contact, but they are not the operators or even at the marina. There is no way to know where to go.
2. I asked a question when I was booking and the answer did not answer my question. It was an answer to a different question.
3. During the entire board ride there and back, there was a guy yelling into a microphone line a sports announcer the entire time. It was so grating that I would have left if I had any way to get off the boat.

On the whole a very good day. Crew was especially nice and worked very hard. Raphael led the crew, and he was terrific. There was a little too much hurry up and wait in the morning boarding process for my taste, and the snorkeling, though beautiful, was very short 30 minutes only and had to be done as a whole group of the participants.

Drinks on board the boat were plentiful, though predictably not very strong. The beach they took us to was very nice. Lunch that was included was served there. It was okay.

Worst experience of our whole vacation. From start to finish it was confusing, crowded, stressful, awful and horrible. We paid for a water taxi 100 usd to take us back from the beach so we didn't have to step food back on the boat

Too crowed, the food quality was poor and no place to seat. I won't recommend it.

It really was pathetic to say the least - the boat operator Vallarta by Boat - just packed us like sardines on a big boat - left the dock almost 40 min late, and the worst part - snorkeling which was supposed to be the highlight was a byline - we got to spend about 15 min before we were herded back to the boat.

Awful awful awful! do not book! gross muddy water and thousands of jelly fish. they also abandon us on a little beach when we requested to get off the boat due to the fact that we could not snorkel with children in jelly fish central. they did not help us find a taxi back or anything. left stranded! run from this tour!

We had such a great time. Water was unseasonably cold but only mother natures fault! Crew was amazing. The kids had fun! Adults had fun...drinks flowed freely. Can't beat the price vs. the Cruise ship deals! Thank you!