My tour to the Shrine was excellent in every way. Jocelyn was very knowledgeable about all topics concerning the origins and history of the story of Juan Diego and the Virgin of Guadalupe. More than that, she was a great teacher on many other topics of Mexican history and cultures, past and present. She was eager to respond to all questions I had, and her explanations encouraged me to do more research and study on many issues. Plus, it was a delight to have her as my guide. Thank you for a great afternoon.

This tour was pretty cool the timing was perfect and we happened to be the only ones participating so it turned into a private tour. The tour guide was very sweet and we really enjoyed her. We got a lot of time to take pictures while getting a little history in. You could probably do this tour on your own, however, if you have a strict agenda you want to stick with I do recommend this tour.

We very much enjoyed our tour of the Shrine of Guadalupe! Gabriel, our tour guide, was very informative and was very patient while we asked him several questions about the Virgen and the miracle that occurred at the site. We checked out the chapels, the old Basilica and new the Basilica. We were grateful that the tour was not cancelled, even though my wife and I were the only ones that booked the tour. Highly recommend the tour!

We had a great time at the shrine. Anthony was a very helpful guide, and did a great job of accommodating folks with different needs and interests.

the transportation good!, the guide so so... Nothing additional of what I read previously.

DO NOT book any tours from Amigos Tours! They are the most incompetent and rude company we have ever encountered. We have traveled all over the world and booked a lot of tours from Viator and have never had any problems before. Unfortunately, this vendor should've never been recommended by this website, because they don't meet their quality standards. Viator, please stop recommending Amigos Tours! We booked an English tour which was supposed to go from 3pm - 5pm. First of all, their offices are located inside a youth hostel in a very hard to find street of the historic area, in a very hidden, back room office. Everyone that works there is very rude, unorganized, incompetent and don't even want to talk to you or answer any questions. We came in on time and were rudely kicked out and told to wait in the downstairs youth hostel waiting area, which was dirty and smelled gross. Then, when the tour guide showed up LATE, he didn't even acknowledge us or give us any updates on the tour details. He just sat down and looked at his cell phone. The bus was almost an hour late and the guide didn't even speak English. We decided to give them the benefit of the doubt since we had been waiting for over an hour and I spoke Spanish, so I could translate for my family. When we finally got to the shrine it had been almost two hours late and a lot of the church sites and museums were closing. The tour guide was just looking at his cell phone and didn't even know anything about the history or details of the church. He couldn't even answer any of our questions regarding the history, names or dates! Then, to top it all off, we had a small group of 8 people including my family of 4, but he still managed to lose one of the couples that were in our group and didn't even know they were missing until we made him aware of it! We wasted the entire day and missed our dinner reservations that evening, so we just decided to take an Uber back to our hotel, instead of waiting another hour for their bus to pick us up from the shrine, which was late again! PLEASE DO NOT USE THIS TOUR CO. You will regret it!

Tour guide was great!

We really lucked out with our tour. We, a couple, were the only persons scheduled the day we went. As a result our guide was able to provide us superb attention and did so. It was more like having a conversation, than a tour with all our questions being answered. We were surprised at the immensity of the facilities associated with Our Lady of Guadalupe and the multiple churches on the grounds. There is much more to see than you would expect. It is also beautifully landscaped. There is a plaza that reminded me of Tiananmen Square in size. In December as many as 6 million people have come to this place. Our guide was a young woman and she was wonderful, with excellent English skills. This is an easy tour with time going back and forth and attending a service in the basilica. One note, the climb to the original chapel is at the top of Tepeyac hill and does require some moderate exertion, but it is well maintained stairs and offers beautiful views. There are cheaper ways to see this site, but I feel we received superb service left at 3 p and returned around 6:30, I believe, and overall certainly received our 24 U.S. worth.

This is one of those tours that really depends on one's interest in the site, but as one of the most visited religious pilgrimage sites in the world, certainly worth considering. No regrets here. Missed it on my last trip to Mexico City many years ago and wasn't going to this time. Fotos are allowed everywhere except the original chapel.

Luckily it's only me and my wife! guide is awesome! even gave us a chance to attend Sunday mass!

Our tour guide was quite knowledgeable and personable. I was a bit hesitant about going on this tour due to being an atheist but the beauty and history of the shrine can be appreciated regardless of the beliefs you hold. take the tour!