It was difficult to find my pick up when exiting the airport because the company was different than the one listed. I was able to call and find out the actual company I was looking for and after that, it was easy. The staff were expecting me and had all my information ready to go. The drivers from the airport and back to the airport were on time, friendly and safe. I would use again if I go back to Cancun for sure!

They were very punctual and very professional. I would highly recommend them. If I ever go back, I will definitely book with them again!

If I could have rated this 0, I would have - as it did not deliver on what was promised.

The initial transfer occurred on 25-Mar-18 Cancun to Playa del Carmen and this was not a smooth experience. When I arrived at the Cancun Vacation Experts desk at Cancun airport, they insisted my booking did not exist and I was asked to stand off to the side. Then after about 20 mins of standing in the heat, they located the paperwork ... it then took another 30mins for the van to arrive.

Then the day before my return transfer 14-Apr-18 I called the Cancun Vacation Experts local number to confirm details. I called them at approximately 4.10pm and spoke with Dana... and even this did not go smoothly at first - as she advised my booking did not exist.

But after waiting on hold for 5mins, Dana confirmed my booking and advised a 4am pickup from my hotel would be required the following day, given my 7.20am flight.

The shuttle NEVER ARRIVED and I waited until 4.45am, when I could longer wait as I would miss my flight.

My hotel tried their office number several times, but the message said office hours started at 7am.

Needless to say it heightened my stress levels significantly and in the end I had to opt for a taxi. But the stress did not end there, as the taxi then dropped me at the wrong terminal and I had to spend yet more money to take another cab to the correct terminal - which would not have been an issue if my transfer had arrived, as promised.

All in all, it cost me an additional 70 USD to get to the airport on top of what I'd already paid. I raised this with Viator via email and within 2 days they responded to advise that they would be reimbursing my original payment 65AUD - which was about 20 AUD less than what I ultimately had to shell out.

So would I use Viator again - I'm not sure ... as it doesn't seem like all their 3rd party vendors are up to the task.

The worst transportation linkage between the Cancun airport and Puerto Juarez that I've ever experienced. Aviator has no real vehicles and only outsources vehicles to third parties. I paid over 70 American and waited one hour for them to figure out who would take me to the ferry. Eventually it was a van that went through the tourist strip and took an hour and a half. Poor advertising and poorer disclosure of what one was booking. Ultimately the driver in our van was awesome but couldn't change the horrific experience. I will never again use Aviator for anything.

transfer was very late, stood in the hot sun, but had a cooler of beer waiting. Hard to be mad while on vacation and Mexico. We have used them numerous times and never an issue.

They were punctual. great service.

They were punctual. great service.

My flight from New York arrived 6 hours late in the middle of the night. Unfortunately there was no one at the airport to pick me up. I tried contacting the phone number provided on the voucher but got no response.

Very friendly and so easy.

Both drivers were professional, helpful, carried my bags and prompt. Vehicles were clean and air conditioned. A good idea for anyone who does not like to go from resort to resort on the buses provided from Airline companies, and which could take 2 hours from the airport to the resort we went to. It took about one hour.