Very good - Driver was at the airport on time. He was very friendly and provided a few things to do whilst in Ubud. Also made contact during our stay to offer other tours, however we had made booking prior to our arrival.

Great I was exhausted after my international flight and they took good care of me.

A

Great service! friendly driver that told us a lot about Bali.

I had an experience with Viator which admittedly was not entirely their fault. I had not checked my flight info prior to departing Australia and arrived at the airport to find my flight had been cancelled then rescheduled for later the same day. I was stuck at the airport and was reassured by the airline that my shuttle operators in Denpasar would be aware of the changes in my flight and be there to pick me up when I arrived. Not true!
Upon arriving at Denpasar I 'ran the gauntlet' of people holding signs with the names of travellers they were picking up to find my name was not there. I went to the Information Desk and asked them to contact Viator. They got hold of two men who seemed to be subcontractors for Viator, who did not appear too happy when I told them I needed to go to Ubud! One of the men said they would charge me '350' to take me there. Luckily, I had confirmation of my transport booking and payment so the second guy reassured me I would not have to repay.
I was driven by the first guy to my accommodation. He was friendly but did keep trying to get me to organise with him to take me on tours but I declined.
I later found that 350K Rupiah is about the going rate for transport from Ubud to the airport and having paid about 800K, I feel pretty ripped off. I guess I have learnt several valuable lessons from this experience: always confirm your flights before departure, don't count on your shuttle operator checking for flight changes if you don't turn up and research the going rates for transport to/from the airport.
Next time I will either contact my hotel to recommend/book airport transport for me or just use one of the taxi operators at the airport.

Being Bali novices, we booked this airport transfer before we left Australia. It cost us 99 AUD for four people, which on the face of it seemed reasonable at the time. Nothing wrong with it per se, as we were greeted at the airport by a lovely gentleman who was hoping a card up for us etc. However, our return journey to the airport only cost us 25 AUD and was much faster as the driver took us via a toll road. So, not only was the original trip much more expensive, they also saved themselves extra money and took much much longer by using the back, more crowded roads as they didn't want to pay the toll. The 'tour guide' then also pressured us into meeting him at our hotel the next morning to discuss further excursions through this company Tour East. We did so and signed up for a half day tour to 'Turtle Island' which was also overpriced in AUD. It was a complete waste of money and more fool us for not reading the Trip Advisor reviews on that particular trip beforehand. Do not book this transfer-

Good for first experience probably get a taxi if I went back

About 4 times as expensive then should have been had we known better and booked it through hotel, however as it was my first time in Bali l had no idea SO ADVICE FOR FIRSTTIMERS...... when you have hotel confirmed, email and tell them you want airport pickup and if they are helpful and reputable hotel they will organise for you at a cheap price if not get a new hotel there is a million of them in Bali.

Was hard to spot our driver amongst the throng of people in the arrival hall each holding a placard with names on it. Took us a few minutes to figure out ours! Once we got our driver everything was fine. He was polite and very helpful. Happy to recommend.

Highly recommend booking this to avoid they mayhem of taxi drivers at arrivals who will probably try and rip you off.