The tour operator was good and friendly. The coach was late in picking us up and pretty outdated. Wish the trip was shorter with unnecessary stops at Niagara in the lake and the winery. What was already a long day felt longer by these stops and just felt like ways to get us to spend more money. Wish there was options to go directly to the falls do the horn blower cruise and heard back to toronto. Wish Viator offered this.

It was an awesome experience. Our tour guide was the best.

amazing!

Puntuales, gu□a y chofer muy amables, gran sentido del humor y a la vez seriedad, viaje ameno.
99.9 recomendable

Another amazing trip which I would highly recommend to everyone. It was lovely to revisit the beautiful Niagara-on-the-Lake township and rediscover its unique beauties. The ice wine was interesting ! but the highlight of course was the magnificent Niagara Falls. The Hornblower boat trip was excellent. I took the option of a Helicopter ride and would thoroughly recommend the expense for a unique view of an iconic natural phenomenon. Be prepared to fill your camera with superb shots, including, if you are lucky, beautiful rainbows over the water.

TLDR: Best part was Hornblower, wasn't fully narrated, and rushed timeline not a lot of time at stops that didn't match description.

Longer version: You get picked up at your hotel at a set time must call to get a time before 10AM when the tour starts. Our tour guide was Zique. He was friendly and funny, but didnt narrate much of the tour, and barely any on the 2 hour drive back. A free walking tour was much more informative. Stops included ice wine tasting, Niagara on the Lake, Clifton Hill Sheraton or lunch on your own, the Hornblower Boat Tour best part of the trip, Whirlpool or helicopter ride additional cost, and Table Rock. Each stop was about 30 - 45 minutes long and felt very rushed - you barely had time to order and eat lunch if you were on your own. Also, stops didn't match description - you don't get 3 hours at Clifton Hill or stop at the Floral Clock only pointed out as you pass it on the bus. I'd recommend waiting until Table Rock to do souvenir shopping as you get a little more time and it wasnt as crowded inside the shops. Time to first stop is 1 1/2 hours and return trip time is about 2 hours, and youll get back between 8 and 9:30 depending on traffic. Overall, good tour but not great.

Excellent service and the driver and courier were superb. The company and the courier in particular had to deal with trying to arrange an alternative tour because of a road accident. She did us proud and nothing was too much trouble from her or the driver. Excellent day out. Thank You.

The trip itself was very good and we took the optional helicopter flight, a long day but well worth it.The only gripe we have was that it was an old Greyhound bus and the tour guide Maryanne from Grayline had a problem from the start with the microphone as it didn't work. so the info she gave was not heard by the rear half of the bus.

It was great. Great guide. Great tour. A bit tiring though with all the stops for souvenir shops etc. but it was worth it.

Overall, a good tour to Niagara Falls from Toronto.

The bus picked us up promptly and service was very friendly. The coach was comfortable and equipped with wiFi, and we had an extensive tour of the falls and nearby attractions.

The only negatives were that the tour guide kept trying to sell a helicopter tour, by no means of exaggeration pushing it a good two dozen times, and then leaving the coach to take those who chose to take the helicopter on the tour. He must have a very good commission rate. And lastly the service was sold as a 9h30 tour but we didn't leave Niagara until 9h30 in meaning we arrived back gone 9pm.