Enjoyable itinerary, very qualified guides. Bit of difficulty with pace and terrain for seniors, however guides were respectful.

Saturday's trip to Antwerp went well. Sunday did not go as wel. The stop at Ghent was too long. It could have been shortened by one hour. Brugge is a beautiful city but we lost our tour guide and had paid for a boat ride at 1700. The tour guide gave us his phone number, so we sent a text asking for a meeting point atn 1600. No answer! Tried to call him at 1700 and 1715, both times no answer. We gave up and returned to the buss meeting point. So we had no guided tour by him nor a buss ride, which I paid 16 Euro for. I got no excuse nor explanation from the tour guide.

The tour to Ghent and Bruges was fantastic. Jan (male) out guide was very good. The brussels sightseeing was also good but we couldn't get off at the parque cinquaintare due to prior activities that didn't allow tours. The Antwerp tour was good but our guide was not enthusiastic and seemed more into getting a cigarette break.other than that the tours were in time and good.

I've always wanted to explore Belgium a little more after a short weekend visit years back. This tour covered 3 cities where we were provided leisurely time and a quick tour in Brussels which I wish we had more time in. I would say my favorite would be Bruges as its romantic canals, architecture, and cute eateries were all picture worthy! Oh and if you have time, grab some fruit flavored truffles. So delicious!

I've always wanted to explore Belgium a little more after a short weekend visit years back. This tour covered 3 cities where we were provided leisurely time and a quick tour in Brussels which I wish we had more time in. I would say my favorite would be Bruges as its romantic canals, architecture, and cute eateries were all picture worthy! Oh and if you have time, grab some fruit flavored truffles. So delicious!

everything was Great and the guide knows EVERYTHING!!

Oh! Horrid experience with Brussels city tours to say the least.! We were a group of 3 told to come at 9 am. Tried calling them at 8.48 to inform we are on the way could be delayed by a few minutes, but met with no response. We reached at 0903 and the office was locked, understand from Valerie she left at 0856 am. to board the other passengers. Why did she leave earlier than the scheduled 9 am is a question which had no answer. She didnt keep up her timings but left us high and dry because we were late by 3 minutes joke! All calls were unanswered as the lady on duty Valerie had left at 0856 am to board the other passengers. At the outset she refused to believe we tried calling but once the proof was provided shied away saying i was busy as am alone here. That's no justification from a customers perspective.

We said if you were in the office at least at 0903 am we could have possibly made it. Had she responded to the call we would have made it. We were desperate and could do nothing about it. Finally Valerie arrived at 0920 after boarding the passengers and we explained to her our position and to request the bus to come and pick us up. She flatly refused and we again pleaded to allow us to go by cab at our expense and catch up but again flatly refused. Have never encountered such a hostile, rude lady who refused to listen to us. In fact she asked us to leave the office if we continued with our reasoning. We explained we had checked out of the hotel and the weather was very cold for us to spend a day outside as our departure back to Amsterdam was slated at 2100 hours that day. After much cajoling by my son, despite her rudeness she asked us to meet them in Gent at noon which we did, but left us tired getting there and the whole tour was a disaster. I hope this agency is best avoided and Valerie be suitably admonished for her unhelpful attitude and rude behaviour as she is a liability to the service industry. Left me wondering who was the client and who was the service provider?

This two day tour was a good overview of the 4 largest cities in Belgium - Brussels, Ghent, Antwerp, and Bruges. I now know which cities I'd like to spend extra time in when visiting in the future. Both guides were knowledgable about the history of the city and it's attractions. My main criticism was their lack of enthusiasm and engagement. I felt like they were reciting the information from a script.

Morning tour around Brussels was disappointing. Smaller coach bus and windows kept steaming up b/c there was no heat on the bus. Driver dropped us off and we had to walk quite a distance from where we started.
Antwerp/Gent and Bruges tour was a larger coach with better heat and comfort. Tour guide had a large group and it was hard to hear him speak. Smoked alot and used break opportunities to drink at local pubs. Inside the coach, he was difficult to understand due to his accent. Did not have enough time to shop at any of the locations. I have used Viator in other cities and was very pleased with the interaction of the guide as she attempted to get to know her group. This guide, Frank, had no interest in any of the people except when asking for the tip at the end of the tour.

Long day but enjoyed everything. Tour guide very informative.