Terrible from the beginning to end. Tour guide was in such a hurry that she left everyone behind, unable to hear anything she was saying. Very displeased with the entire experience. We were thrown into a group at the last minute, thirty plus people. Guide was a tiny woman that would weave between every one but nobody could keep up with her. Older people kept falling behind. Very displeased with whole experience. When the guide was asked to slow down she replied she had to keep moving as she was on a schedule. Our two hour tour was a short one hour tour. She was rude and unaccommodating to those in her charge. Will never book a group tour again because of this experience. Pay more and get the private guide. It is very worth the money spend. Our time at the Vatican will always be remembered in the negative. Very poorly done. Very disappointed.

It SUCKED!!! The tour company acted incompetent, as if they had never conducted a tour before. I don't know if I can go into everything wrong that happened but here's the highlights. Got to the tour company, they took the tickets and said we had to wait until 11:45. We (my hubby and I and other group members) went to a coffee place and at 11:30 someone runs over to us and says they are ready to go. So we run over only to find out it's a wait and then go. At NOON we finally get the tour guide. By this time we have picked up extra people. The tour guide walks along very fast even though there was a lady using a cane and her son asked him to not walk fast. He stopped to talk or kiss everyone he saw. Went to this one place that the pope was suppose to be at and he was very knowledgeable but went into way too much detail. Then walked back to the tour company AGAIN, picked up more people, group now up to around 40-45 people. We finally head to the vatican. Once again, talking and kissing everyone. Get to the Vatican and so he spends a long time explaining these 3 pictures BEFORE we go in, too much detail. Took so long another group was waiting behind us. A couple had 2 kids, and the baby kept acting up and the guide kept stopping and talking to it and kissing it. It's like he had ADD. Anyway, finally get to the Vatican around 1:15 and he once again goes into way too much detail when talking. We aren't moving. The original group had to be at our meeting place at 3:30 at the Colosseum and we get worried cause we're not even 1/2 way though the tour and it's 1:45. Finally I tell him we need our ID's we have to go on our own because we have to get to our meeting place. At first he didn't want to give them to us, saying it will be 1/2 hour more, LIE. Anyway gave them to us. We proceeding to almost run through the Vatican and barely had time to take pictures. Then the Sistine chapel and then left. Big WASTE of money and my time. We go to our meeting place at 3:25 to be taken back

This tour was not well organized at all. The tour was advertised as a private tour (8 in our group) and a mini-bus would pick us up at the cruise terminal. As it turned out is was a bus that was waiting for us at the transfer parking lot and we were late getting there much to the chagrin of the other passengers. The Vatican tour was OK but the large number of people and following a tour guide was stressful. Not the tours fault but probably will not tour the Vatican again. We were at the bus pickup point on time for the return trip but could not find the bus. Turns out the bus was late after dire instructions that the bus would leave with out us if we were not on time. Added even more stress to a stressful day. Would not recommend this tour to anyone.

The driver dropped us off in from of an office with no instructions and no help as to how to connect with our tour guide or how to reconnect with him. After many attempts and 2 different tour offices, we finally met our tour guide, Jane, the tour was fantastic thanks to her, but I wouldn't recommend

It was a little difficult to understand our guide due to his strong accent. Skip-the-Line tour was still definitely worth every penny. Our driver was excellent.

The worst experience of our life they had to pick us up at the port and at 0930 when we called they told us we had to get to the bus station when we got there they had left the tour guide with a bad attitude told us to go to the Vatican and she will try to meet us there when we got there she started creaming to us that they sent an e mail of change of plans the e mail never got to me and she started creaming again I expressed to her that I was in vacation and did not need for someone like her to be screaming at me, we had to pay a taxi van to take us to the Vatican, when she turn us over to the Vatican guide he was smoking up to the time we got in to the Vatican but the worst of all in a place that is so religious he was making crude jokes about it after we finish with the tour we decided to return with the taxi van due to the fact that the guide started again with us, Thank G,d we told the taxi van to wait for us it was the worst experience

This was a transport rather than a "tour". Our "guide" provided no head phones during the transport to and thru Rome. Her sole activity was to record and count the bus (not minivan) occupants. She spoke limited English and provided no tour guide commentary about the sights during the trip to Rome, around Rome, or returning from Rome. In fact, she was dropped off and did not complete the return trip with the bus. The general location of the meeting place for the return trip to the ship was stated, but that area encompassed several blocks and 15-20 buses. The bus was not marked for easy recognition, and the "tour guide" was not easily visible - a Viatour placard would have helped. In my opinion, this was not worth $223 per person.

When we were picked up at the cruise terminal the driver did not speak to anybody which made him to appear rude and disinterested in his customers. The driver then drove for a bit and stopped, and one of the ladies got out of the van as she thought we were transferring to another vehicle - it was a bathroom break. Please have your drivers speak English as this will make the long ride into Rome more enjoyable.
Once we arrived in Rome to pick up our tickets, again totally disorganized. Finally, the tour guide arrived a bit late and we were off to Skip-the-Line Vatican Museums and Sistine Chapel Tour. This guide did speak English and did a good job - the ticket that I purchased was to be for a small group and again that was incorrect - group of 20 plus! The price I paid did not reflect the quality and intimacy expected! Another suggestion, when your clients are done with this tour and to meet at the Coliseum it would nice if you included a transfer voucher for public transportation!

It was awesome thanks so much everything was on point and make sure everyone reads you gotta take a taxi or the jump on jump off tour to the colisseum to the meeting point to get back to your private escort back to the ship but loved every minute