Had a bad experience in Venice with Viator tours, was running a little due due to complications. A square with many groups one Viator group which we approaches was not willing to help us, I'm sure it had to be the group we were scheduled with because they were the only Viator group at St Marks Basilica and Doge Palace. Due to not getting any consideration from the Viator agent we lost our tour and our money for a party of 3. The Vatican your was a little complicated we went to the right location but the travel company on our instructions had one name and the door on the travel company had another name on it so we start looking for the right one, asked people and were sent to different locations. A man with another agency came and f und us and brought us back to where we started. Everything we saw was beautiful but we could not understand the tour guide. The crowd a started getting large and was having to hurry to keep from getting lost. Would not do it again, would just buy a fast pass to by pass the lines, take my time and enjoy and take pictures without having to hurry. Much cheaper, less stressful and you don't have to be looking for anyone.

I took the tour with Viator's partner in Rome last Sunday. It was a wonderful tour led by Francesca Dresda. Francesca was highly professional, knowledgeable and kind. She took great care of our diverse group with differing mobility needs. In the three hours with Francesca, we gained insight into the history of the Vatican and some of the most important works of art. At the Vatican, we also got to see a visiting Bishop procession (Bishop of Copenhagen!), and a wedding in one of the side chapels in the basilica, serendipity it was, no doubt - but so cool nevertheless. This tour was totally worth the time and money. If you go, ask for Francesca. She is fantastico!

Laura.. our tour guide was wonderful... very knowledgeable.... enjoyable tour... nice to skip the lines!

Vatican was overloaded with people just pushed along like cattle our guide spoke half Italian English on a English guided tour difficult to understand and hard to see things let alone take photos

The tour guide, Sylvia was great. She was very knowledgeable, funny, attentive, and full of excitement when giving us our tour.

Easy instructions of where to meet and was the rules were. Our guide was very nice and kept things running quickly and smoothly. Always immensley impressed with the amount of information these guides know! Our guide had a great sense of humor too and kept things lighthearted and fun.

Was greatful I booked this package before we live US. Fees is a factor. Although I should have book an accommodation w/in the vicinity to maximize our wake up time. This 3 major sites were the most compelling goose bump experience me and my family had. Added to it was the greatness and a well verse of our tour guide FRANCESCA from NICOM TOURS 10AM batch 10-22-18 she is a HISTORY major by profession and knows all the inner most sensible details of the museum/sistine/basilica. A 3 hour tour was not enough but it seems like she covered the most significant details of the high lights. Even the most significant sites that a must see. The body of the first pope who died and amazingly preserve, I met someone after who was in a different tour and ask if they have seen it and told me their tour guide did not show it. NICOM TOUR should treasure this lady FRANCESCA she is a great asset to your business deserves a pay raise. Im a very happy more than satisfied customer w/ this tour except for the crowd. Tough but FRANCESCA has her system very organize

Booking skip the line was easy but service went down hill from there. Pandemonium in the office and shocked to find entrance to the Vatican was actually another 24 each! Nearly half of the headphones weren’t working and the ones which were crackled frequently making it difficult to hear. The guide was awesome though funny, expressive and very informative. She saved the rest of the day so you should hold on to her and sort out your information and office

We had to wait in line over an hour to tour the Vatican. I don't know how long people had to stand in line if they didn't have tickets.

Skipping the Line is the only way to go. You are still herded like cattle through the museum and the Sistine Chapel but then have all the time you want in St. Peter's Basilica. Guide was very informative and moved us along at a good pace.