Pont Tour

Traveler Beware

My wife and I have never left negative feedback for any tour, but we rely heavily on reviews when making our decisions, so we are trying to hopefully help others. We are frequent visitors of France, Italy, and England. We also use Viator almost solely for tours in multiple countries and cities in the US. This tour is not as described and travelers need to know this. Take this review as you will, but it will help.

First, this tour company changed tour days and times on us with an email the night before. They changed our entire itinerary that we booked months in advance because two other travelers wanted to change. We were not asked to change. They just changed our plans for the two tours we booked and sent an email the night before that we jus happened to notice.

Second, this tour is not a tour. The driver is not a guide. Julienne offered no information about anything we passed or any place that we visited. The tour was supposed to start at 2:30, but by the time we picked everyone up, it was well past 3:30. We did not arrive in the village Nmes (the first stop) until after 5:00. We were then given 35 minutes to view the coliseum. We had to run around it just to see it to be back in time. We did not visit nor discuss any of the other attractions listed in the “What to Expect” section. Nmes isn’t worth visiting either. There is honestly nothing there except for the coliseum. Next, we spent over an hour driving to Uzes. This time we were given 20 minutes to look around. This was not enough time to go in stores, sit at a cafe, or leave the main square (not my words...this is what we were told). Once more, we did not talk about nor see anything in the “What to Expect” section. Again, it was another place that was not worth stopping. We then left here and went to see the Pont du Garde. The whole reason for the tour. It took about 30 minutes to get there and we were given 25 minutes to see this historical landmark. Our “guide’s” exact words were, “Run up. Snap a picture, and then please hurry back.” Our group was running to get to a point to see the bridge, and we had no time to even cross the bridge as it is about a 10 minute walk from the drop off area. We did not have time to explore the museum, or even stop to take it all in. So in total, we spent 1:20 hours of a 5 hour tour actually seeing sites. This is not acceptable for the money that you pay. Our “guide” offered no suggestions, no history, and no commentary on anything through the trip. I am planning on contacting Viator when I arrive home about this. We have never experienced anything like this before. Please look around before you consider this tour and this company.

Highly recommended. Small group, great guide.

This should be a whole day tour. Not enough time at each of the attractions. The guide Thierry was good, but rushed through the half day tour as he had another tour to work after ours.

Very good sites for the tour. We did not mind being picked up at our hotel as per brochure. Although animated at Uzes, our tourist guide was a bit lackadaisical and off-handed in telling us more about Nimes and Pont Du Gard historical sites We would have enjoyed it more if he was more descriptive about these points of interest rather than leave us at each 'entrance' of both points and say - I will see you here in 30 minutes..

Our tour guide Emmanuel is a very funny guy! Great english! Lots of anecdotes and knows his history well.
He didn't rush the tour even though some people were taking longer time. Great tour overall, great information! Both my bf and I enjoyed it very very much!
OH!!! I'm very into photography, he takes us to spots that has great angles for photos!!!!
Uzes was definitely the highlight of it all!!! Super chic modern cute french town

It was a wonderful tour, wish we can spend more time at each location. Recommend a full day tour on the three sites.

Tour guide Julie is fantastic!

A lot of fun, well-organized, really satisfying.

Our tour guide/driver, JB, provided a wealth of information about the sites we saw on this trip and was also very entertaining. The only shortfall of this tour is that each location could provide a few hours of fabulous sightseeing this was a whirlwind half day of wow moments.