Dissatisfied with serve and no person to talk too disorganized operation payment for other attractions not honored at attractions.

poor experience..no signs at Union Station to show where to catch the bus..no map given to show where the bus stopped in Wash .DC. the tour guide was very informative. we had to walk more than planned because we didn't know where to catch the bus...

buying on price was not a good choice for this tour. Where do i start
1 Staff were useless, no one knew what was going on,
2 their schedule was never kept to, buses didn't arrive on time
3 their promise of buses running every 20 minutes in the morning and every 30 minutes in the afternoon was not correct
4 the supposed attractions that you buy were actually free
5 commentary was non existent, staff were rude and could not care less.
If i could get my money back i would, but I doubt that will happen. I have been in the hospitality industry for 35 years, and this was my worst tour experience ever.
This has tarnished my view and my stay in Washington, so much so I doubt I will will trust Viatour again. Everyone we spoke to on the tour was of the same opinion

Accent of ticket sellers very hard to understand .. possibly Jamaican. Ticket I purchased for tour American history museum myths and misconceptions was not running that day for some reason and no options offered. Careful getting the three bus options as only some stops let you on the other circuit and you have to vomplete it in a certain time in order to get back. We wasted most of our ticket. The other bus company buses go both ways so probably a better option. No one to confirm things with or ask questions about tickets.

This was TERRIBLE!!! Not worth the money at all. The tour left very late, took twice as long as advertised, there was a ton of walking when it was supposed to be NOT hop on hop off, our tour guide mispronounced everything and was hard to understand. The driver didn't seem to know where he was going.

This tour was amazing!

Buses did not run often enough and you had to wait a lot.

This particular hop on tour was not the best one for Washington D.C. They had very few buses running and we waited sometimes over an hour for another bus. A better bus would be Washington's Big Bus Tour. They had tons of buses and we would see 15 of them before we saw one of our buses. We gave up waiting at Arlington and used Uber. Also, we purchased the additional package for free entrance into 5 more attractions. We didn't even use them as everything we wanted to see were free of charge. It was a waste of our money for Madame Tussaud's or the Spy Museum.

We done the night tour which was good, our guides were great. The day tours were terrible. Couldn't find any bus stops. The yellow line only ran every 2 hours and when we waited the bus was late. There clearly isn't enough buses. Not enough guides for information. We couldn't find where to get the purple line so missed that. Poor value for money compared to the big bus with buses every 15-20 minutes. Very disappointed. Spend a lot time hanging about waiting on the buses

Very bad service. The bus wait at each destination wasy too long and staffs were very rude and unpolite. It's best to use bus tours like the big bus tour which has frequent services and know how to deal with their guests and customer.

But must say that the night tour was very good and so was the staff