Our driver was fantastic! He showed up quickly, was very pleasant and even showed us sites on the way. Very good transfer.

Viator broker your ride out to Carmel limo or ING limo Who on pick up demand 24 for toll and airport fees.Had a call 24 hours pick up to tell me to get the cash ready with the voucher. I asked for a breakdown of the cost which they said again toll and airport fees. On arrival to DC I had to call them to let them know Ive arrived even though they had my information. Waited some time outside the airport, as soon as I got in the car he asked for the money! Then proceeded to drop us on a main road at the back of the hotel, we didnt have a clue where we were!
Return journey same, phone call telling me to get 24 ready I asked how much the toll was he said 4 I asked what the surplus was for he said it was gratuity! I said isnt gratuity discretionary he replied yeah but 20 is expected. So I a clarified that all should be charged is 4 and a gratuity that I choose to pay for good service. He said yes.
I get picked up, driver refuses to leave without his 24!! I told him that I spoke to the office who told me it was 4 he told me to ring the office. Spoke to a woman who was rude! And told me if I didnt like the rules then To get out of the car and find alternative transportataion! Seriously! After paying for the transport already! So once you pay for the transfer expect to pay 24 for toll and gratuity whether they give you a good service or not! I didnt have a receipt for the money given either. Will not sure again! Could get an Uber 66 cheaper.

If you're landing at Dulles this was a good option to get into Washington city centre. Car was on time - clean and comfortable.

I prefer to know what I am paying upfront in quoted price, not get in the car and be told by driver that “the office” told him to collect an extra $20 - esp as I booked and paid for a limo but had a phone call later to say only an SUV was available. However the driver was good and pleasant and car good

easy Instructions to follow, prompt pickup and driver was excellent.

The transport itself was OK, but I was asked to pay additional money for airport parking and highway fees, which was not included in the original price. Why? How is this possible? The driver did not park the car on the airport, but was waiting in a running car and there were no paid highway to my D.C. hotel. I felt cheated by the car company and I strongly feel that Viator should chose their partners more carefully.

On time, helpful and very courteous

Excellent trip - a little confusing where the pick up for that airport but finally found them! Pick up timely, driver extremely friendly, drop off timely. Will use them again and again and again!!

Everything went realy smood.

Driver arrived soon after being contacted, good transfer to down town hotel.
Your quoted price does not take account of freeway tolls which were extra, and could have influence my choice of service.
Otherwise ok.