on time and comfortable

Excellent driver

So easy to meet up with the driver. Called and messaged via WhatsApp. Very speedy arrival. Great driver and good service.

Good service, large vehicle for all our luggage. Good communication with driver

The best way to get from SFO to your hotel.

Wow worth the cost.No issues meeting driver and getting to hotel.Welcome bottle of water and friendly courteous driver were 5 stars plus. He gave a heads up on places of interest to visit and also pointed out sites on drive to hotel. Would highly recommend and will use again when go back in future.

The ride in itself was good. What I can't understand is the lack of information in Viator's receipt. It's an airport shuttle but neither the site nor the receipt gives you a clue of how and where to meet the driver. Arriving at San Francisco airport, my cell phone wouldn't work - as often happens when your roaming. So I couldn't call the phone they provided. I had to find a public phone and then make the call. Everything went ok at the end, but I don't understand why they couldn't be more specific about the details, since you provide all the details about your flight. But worse of all: there is no way whatsoever to contact Viator. No phone, no e-mail, only a page in Facebook which is obviously not read.

Very efficient and no delays with pick up. Quick phone call made when the flight arrived in San Francisco and instructions and meeting point arrangements all worked well.

Brilliant service, driver was very kind and knowledgeable about various cities in USA, he took an interest in our travel and asked if we had missed anything from this trip, we said just a picture outside Mrs Doubtfire house, he took us straight there, without our knowledge, did pictures for us then got us to airport in plenty of time. Great service Great driver, would recommend to anyone.

So convenient and comfortable! Will definitely use this service again every time I visit SF. Pleasant driver - very accommodating. Also had him drive us back to the airport.