This service was amazing!! After flying 21 hours from Australia we very much appreciated a comfortable pick up in style to our hotel. We were running the NYCity marathon in the next few days so this was a lovely way to start out in NYC.

Driver was amazing. On-time and very helpful.

Couldn't be better or easier!

We appreciated the driver who had to wait on our delayed arrival. He appeared promptly
Amid the confusion of the airport construction.

Our flight was delayed, but our driver was there when we arrived...outstanding service.

The driver was nowhere to be found at the arrival hall. I called 4 times, all while waiting on the line for more than 40 minutes. First, I was told the driver was waiting by the baggage reclaim, then I was told that a black Toyota will be outside to pick me up, then I was told that a black Lincoln is outside. After 90 minutes I practically had to hail and run after a black Lincoln, afraid that the driver might leave. The driver then told me that he had been informed of my transfer 25 minutes ago! After 90 minutes andr 4 calls on my part, spending more than 40 minutes on the phone calling international, finally I tracked my driver outside and not at the arrivals hall of course where I was supposed to meet him - and paid for anyway
Totally unprofessional and unreliable conduct. I booked after being influenced by the great reviews, but I have paid for a service that I have actually not received. The whole point of booking a rather pricey transfer is comfort and not wasting your time, especially after an 11 hour flight! Please be careful! This is a scam! My voucher and my communications at everyones disposal! I already filed a complaint to the company, of course no answer

Couldn’t find the representative initially - but spotted her due to the jacket she was wearing. Had to wait 25 minutes for the car to arrive - seemed a long time...the car boot/trunk was messy, had to try to fit our suitcases around a child’s car seat. Driver dropped us outside our hotel.

Great

Our driver was right on time, which was nice after a long day of traveling. I highly recommend this company.

Ride from airport to our Hotel near MSG was quick but the pick was a little slow, we had to wait about 10 minutes before we finally found our representative and when we did she find us she guided us down a level instead of right out front where our car should have been, but they did get us to our hotel.