Excellent on time great drivers nice vehicles

Prompt

This tour was amazing!

The airport transfer services was great! Our driver, James was super. He arrived a few minutes early to pick us up, helped us load our bags was friendly and fun to chat with. Thanks for a great service.

This driver was wonderful! He showed us highlights heading out of the city, was a complete gentleman, gave us some history of certain areas and was very pleasant, professional and a true asset to us for Viator transport. Very pleased!

Driver was informative but drove a little fast. As with our ride from Cruise port to Air Port this may just be the custom in New York.

We have used Viator before most notably in Nassau with excellent results. This time we were flying into JFK and needed transport to the cruise terminal. We were met by a representative after we picked up our luggage. It was JFK so it took a while to get the luggage and the rep seemed concerned that we were a no show. He called for a car and before we left I asked if the driver knew where the terminal was. He replied he did and though I attempted to give him the actual address he assured me he knew where he was going. As we were driving about 10 minutes into the ride he asked what the address was. We attempted to give it to him but he was driving and did not appear to understand what we were saying. He slowed on the highway to about 10 miles an hour while he attempted to input the address. Finally with cars passing us on both sides he handed his phone to my husband to input. We were all over the road while he figured out directions. He also made a phone call to dispatch and received a call while driving. This was distracted driving at its worst. We are native New Yorkers so we were not intimidated by the traffic but we know you need total concentration to avoid issues on the road. We travel frequently and I can assure you that Viator is off our list for transport.

Our whole group we traveled with was totally impressed with the service. We landed in LGA,which has been voted one of the worst airports in USA.As soon as we walked out of security there was a very pleasant man waiting for us with a sign with our name on it. He was there to greet us and navigates us through the airport, find and pick up our luggage, call the driver to pick us up and also told driver to pick up a third passenger at another terminal. Everything went like clockwork. It could not have gone smoother. The limo was spotlessly clean.
I have another trip to LGA this year and there is no OTHER company that I would use this one.

They found me or I found them right away and they took me to an area to wait a little but not to long and the vehicle arrived and it took me straight to my destination so all went well.

Very professional and delivered as promised.