On December 31 2017 my wife and I booked a helicopter ride with a company called Miami Helicopter. During the tour it became obvious that Miami helicopter had very little regard for customer satisfaction and more importantly, customer safety.

Let me explain. As a veteran of over 20 years with Canadian Armed Forces, I have had many opportunities to travel by helicopter. I am well aware of normal safety procedures that should prevail in a helicopter. Our experience with Miami Helicopter was a disaster both for customer service and more importantly, customer safety.

Upon embarking in the helicopter, it was obvious that Miami Helicopter is using a 4 seater configuration aircraft to carry 5 people. My wife was seated in the centre rear with no room for her head forcing her to lean forward for the duration of the flight. Additionally, her knees were jammed against the centre console. As for myself, my body was in constant pressure against the door which in all my years of helicopter travel I have never experienced. I know that for safety reasons, you should never have any part of your body pressed against doors of a helicopter. On top of this, the person responsible for embarkation did not provide both sides of seat-belts. Only one side was done up and this person closed the door before making sure I was secured. I spent the whole flight securing myself by holding onto the back of the pilots seat.

When we brought the situation to the attention of Miami Helicopter right on arrival, we were absolutely ignored and treated with arrogance and dismissal. When we asked to be made aware of the plane model number and details of the travel, we were ignored by Miami Helicopter.

Be very wary of booking a tour with this company.

Fantastic. Great experience. Tip: would of been cheaper for us to pay for offered private transfer but we got a taxi which cost us more.

The images of Miami area from the helicopter are incredibles, you will really enjoy

Thank you very much, was so amazing so fantastic experience and so so beautiful.!!! I am so please that I did this Miami helicopter tour , Was like a magic

This is a amazing experience for our family. I went with my parents and two boys 5 and 2 and this is first helicopter flight for all of us. We saw amazing views of Miami Beach that you wouldn't have saw anywhere else. Highly recommend it. You will get your money worth.

It was very interesting and exciting to flight with an helicopter for the first time. In my opinion the 15 minutes we've got, where enough to get this flight experience and for seeing miami.
To sum it up: If you have never done a helicopter flight, take the chance, it's worth to do!

Great tour. Definitely would recommend. great value for money

OMG SEE MIAMI FROM ANOTHER ANGLE FREAKIN AWSOME!!!