What a total mess. Off of one bus onto another for strange or no reasons, left waiting over an hour for pickup in the morning. And it only got worse thru out the day. I wouldn't do it again even if it where FREE !

Let's start with booking, they don't have good communication after booking the trip. If I wouldn't have called on my own then we wouldn't have know to be downstairs in a different hotel at 5:45 am. The confirmation email and website says 7:30. Then it didn't say my hotel isn't a pick up location. I just happened to call on my own to figure out pick up spot. That's when I was told details.
Of course this is Vegas so we were offered an upgrade and they said the first 8 people get their own personal driver in a smaller personal van. Get back quicker and everything. Perfect so we jumped and said yes. Next thing we know were sitting shoulder to shoulder with 4 people on a very small bench seat for 2 1/2 hours and there are 13 people on this bus instead of 8. Money talks right. And no sun shades on the bus to block the sun during that long ride. Besides that, the overall trip was gorgeous. Views are breath taking, you get to explore on your own for several hours, the free lunch isn't anything special either but it will put something in your stomach. Everyone we talked to was super nice though.

It was a good time of year to visit, not overly crowded, in the peak season I think there will be a lot of waiting time, we stayed on skywalk for quite some time taking in the views. Decided against photo as queues too long.

I went on this tour because my husband wanted to. I didn't really want to go, but we both thoroughly enjoyed It! Thomas was an awesome guide, very funny and knowledgeable. Loved him!! I would definitely recommend this tour!

Great Tour, nice/ courteous driver. Five stars from us. Comfortable bus, and good food. Highly recommended.

So, let me begin with the good stuff, The itinerary was awesome. Started out by being picked up from our hotel, and taken to the main office where food and beverages were provided. While we were there, we were given the opportunity to upgrade our transportation which we took advantage of being able to spend more time at the locations, smaller group, and "More comfortable transportation" (Hold that thought.) On our way to our first destination (Hoover Dam), we noticed that the air conditioner on the Mercedes (VIP) van was not working properly. There was some air, but it was a cool morning and it really wasn't that bad at that time. After Hoover Dam, we went around the bend, and we went to a picture spot where we got some awesome views of Lake Mead. During this time, one person out of 13 complained to the driver that it was too hot in the van and what are they going to do about. Well, the driver called up the main office to advise them of the situation, and possible solution. They recommended that we wait there until a replacement vehicle can pick us up and take us to our next destination, the wait time was a minimum of two hours!!! Well, we all immediately took a vote, and everyone except the one, decided to continue on our journey and we proceeded to our next destination. Our next destination was Joshua Tree Park, we just took a few pictures and then to our next destination. Once we got on board, (apparently the one person complained again) the driver informed us that while we are at the Grand Canyon, he is going to meet up with his coworker, and switch vans in order to resolve the AC issue. We were all OK with that idea, we had four hours to the Grand Canyon, and it was a great plan! Here we go!! Four hours past, and the driver arrived on time. Upon boarding the van, I immediately noticed that this vans seating configuration was different than the other van. I also noticed it was NOT the same size, and less seats. (You can already tell where I am going with this.) It was AWFUL!! The seats were narrower, there wasn't enough seats for all of us, I felt like I was in a can of sardines. Needless to see, everybody was miserable. There was much more legroom and seat width on the regular bus, than on this VIP bus. To top it off, the AC on this one was the same! So attitude were flaring, and I just couldnt wait to get back to the hotel. VIATOR FIX THIS MESS. I have used your service all over Europe and US. I am hesitate the next time you offer an VIP upgrade.

We traveled from Northern Ireland and this was one of the highlights of our holiday. Our driver on the day Dwayne was a font of knowledge and had a great way of getting information to us all. Dwayne has a great sense of humour. The tour was good value for money with a good snack at the end of the visit. I would diffently recommend Viator.

Excellent trip. Well worth doing. Well organised and interesting to see. Would definitely recommend to friends and family

We saw everything we expected to see on this trip and loved the views! Good trip, nice to have a smaller group, even though a couple of people delayed the departure to and back from the trip.It's too bad some people don't try to be punctual and courteous to the group they are with. We left 15 min. late due to their seat confusion and left the canyon late due to their tardiness. Sad!

Very nice tour but the food was terrible and the wait for going back was delay because they had to wait for 2 people that came late to the bus