When booking on this site no reservation is actually made. That needed to be done in a second step which I was told by the actually transportation firm, is not shared with customers. I followed all steps and still missed two shuttles and spent 15 minutes on the phone with actual transport company to get it straightened out. Very frustrating!

Some difficulty finding the desk and pick up point and quite a lengthy wait. Vehicle was a bit difficult to get in and out of and quite dirty. However, once on the road, a good trip to our hotel.

GREAT VEHICLE ON TIME NO PROBLEMS

Although the drivers are on time, when you call to confirm pick up we seemed to be never in their system and they have to add you in. I don't think we would use Super Shuttle again. As I mentioned in another review they pack in too many passengers into vans that aren't that roomy

Overall easy ride to and from the airport just needs to work on what paperwork the company needs versus the paperwork that I received via this website.

Good driver. Arrived at rush hour on Thursday, and still made our hotel in 45min. Easy to find the bus. Everyone was courteous.

This is an excellent way to get from the airport at a reasonable price. I did have a little trouble finding the check-in desk, but everything else was smooth. Our driver was very courteous and helpful.

It would have helped to be clearly advised to look for the Super Shuttle service desk. I was under the impression that all I needed to do was to make a phone call after I had made the reservation. . .lots of extra walking at the airport and walking is difficult for me.

The lady at the super shuttle counter was friendly and very helpful. Our driver was very informative on what was going on in the city for upcoming events and when asked made suggestions for places to check out. We were the second to last people to get on the van so the wait for was very short. Overall it was a great experience.

E ticket voucher was not accepted by the 5th driver. We were told to go to your office inside the airport to have the e ticket voucher validated. Driver one told us that his van was for a special group booking.Driver 2, 3 and 4 were also shown our e ticket and said to wait for the van was on its way.